The story of a brand, told through a simple joy

For over 70 years, Chick-fil-A has served customers with delicious food and a spirit of service and community. The restaurant is loved in the communities where it has had a long-standing presence. In Chick-fil-A’s headquarters in Atlanta, for example, many consumers have their own Chick-fil-A story and warm feelings about everything from peanut oil and “my pleasure” to the pickles. The familiarity with and trust in the brand runs deep in the communities in which it is already entrenched.

The Challenge

Standing out in a crowded space

Chick-fil-A’s meals are beloved among loyalists. However, the abundance of food choices makes it challenging for companies like Chick-fil-A to reach new consumers. Chick-fil-A needed to tell a story that would differentiate its brand and deepen connections with new and existing fans alike.

The Chicken Wire - The Chick-fil-A Blog

Our Solution

Engaging Audiences with a High-Low Approach

Together with Chick-fil-A, we created “The Science of the Chicken Sandwich,” a campaign that inspires longtime loyalists and new fans to discover what’s at the heart of this much-loved menu item. By providing a substantive, journalistic lens on the simple joy of a chicken sandwich, we offer people an approachable entry point into Chick-fil-A’s history and culture. Through this “high-low” approach, we seek to spark rediscovery and discussion of the Chick-fil-A brand across the country.

Once we had developed our campaign theme, we crafted a constellation of social content that explores how the Chick-fil-A sandwich came to be—and the precision and thoughtfulness that goes into every bite today.

Our constellation includes:

  • A long-form, deeply reported article that delves into the history and science behind of Chick-fil-A’s famous chicken sandwich
  • Sidebar articles that magnify little-known, intriguing threads of Chick-fil-A’s heritage, menu, and service
  • Videos with Chick-fil-A employees and customers that bring the company’s people and culture to life
  • Shareable GIFs that unpack the details and history of Chick-Fil-A’s chicken sandwich
  • Static graphics that use data and details to showcase the art and precision behind Chick-fil-A’s recipes
  • Social posts that deliver content to new and existing audiences across platforms

We also developed a campaign distribution strategy, which identified culinary influencers and social channels to amplify the campaign.

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